Accessibility — Vertix

Vertix is committed to ensuring that the platform is accessible to people with disabilities, including clinicians and the patients they serve.

1. Standards we follow

WCAG 2.1 Level AA: target conformance level for all marketing pages and the Clinic app.
Section 508: required for federal customers and any clinician working with VA, DoD, or government-affiliated clinics.
ADA Title III: covered entity obligations for places of public accommodation operating online.

2. What we have done

Color contrast meeting WCAG AA on all text-on-background combinations (normal text 4.5:1, large text 3:1).
Keyboard navigation for all interactive elements. No mouse trap. Visible focus indicators (3px ring).
Semantic HTML throughout — proper headings, landmarks, lists, and form labels.
ARIA labels on all interactive components without visible text labels.
Form fields with explicit label elements, aria-required, and aria-invalid states.
Image alt text for all meaningful images. Decorative images marked aria-hidden.
Respect for prefers-reduced-motion — animations disabled when the user has the OS-level setting on.
Tap targets minimum 44×44 pixels on touch interfaces.
Error messages announced to screen readers via role="alert".

3. Where we are still working

We do not claim full conformance. Known areas in progress:

Some legacy charts in clinical dashboards lack screen-reader-friendly text alternatives. Targeted fix Q3 2026.
Complex tables in the comparison matrix require a more granular row-header association. Targeted fix Q2 2026.
Live Co-Pilot streaming output is being instrumented with aria-live regions for screen readers. In progress.

If you encounter a barrier, please report it. We treat accessibility issues as priority bugs.

4. Assistive technology compatibility

We test with:

NVDA + Firefox (Windows)
JAWS + Chrome (Windows)
VoiceOver + Safari (macOS / iOS)
TalkBack + Chrome (Android)

If your assistive technology is not on this list and you encounter issues, contact us.

5. How to report a barrier

Email [email protected] with:

The page or feature affected.
The assistive technology you are using.
A description of the barrier and what you were trying to accomplish.

We acknowledge accessibility reports within 2 business days and aim to resolve or provide a workaround within 30 days for AA conformance issues.

6. Alternative formats