Get help — by case, by channel, by SLA.

Self-serve docs for everyone. Direct line to a human for clinic-tier customers. Patient access is through your clinician's portal, not this page.

Email support System status

§01

By case

Pick the path that matches you.

I'm a clinician using Vertix

Setup, billing, calibration, exports — start with Common topics or write to [email protected].

I'm a patient

Your access is your clinician's portal URL, not this site. Ask your clinician for the link.

I'm evaluating Vertix

Pricing, methodology, BAA / DPA, on-prem — talk to the team at /contact.

I'm a developer

FHIR R4, OAuth, webhooks — see /api-docs and write to [email protected].

I have a compliance request

BAA / DPA / vendor questionnaires / SOC 2 Type II letter — [email protected].

I found a security issue

Coordinated disclosure — [email protected] · PGP fingerprint at /security.

§02

Common topics

Where most clinicians start.

01
Setting up FHIR R4 with Epic / Cerner
5-min walkthrough · OAuth + write-back
02
Configuring PSYPACT for your states
State-by-state · auto-tracker for renewals
03
Calibrating Vertix Eval™ for your modality
CBT · psychodynamic · systemic — paradigm-aware
04
Exporting outcome data
PHQ-9 / GAD-7 / PCL-5 longitudinal · CSV / FHIR Observations
05
Adding a colleague
Multi-clinician workspaces · Pro and Master tiers
06
Cancelling or downgrading
Founding-cohort exception applies · email [email protected]
07
Patient privacy firewall
How PHI is pseudonymised before any LLM call
08
Audit log retention
30 days standard · longer on Master tier

§03

Channels & response times

How to reach us, and how fast.

01
[email protected]
General product help · 1 business day · clinic-tier within 4 business hours
02
[email protected]
Invoices, plan changes, refunds · 1 business day
03
[email protected]
BAA / DPA / data-subject requests · 5 business days max
04
[email protected]
Coordinated disclosure · acknowledgement within 72 hours · PGP available
05
In-product chat
Working hours CET · falls back to email outside hours

Note

Vertix is not an emergency service.

If you or a patient are in immediate crisis, call your local emergency number (988 in the US, 112 in the EU). Vertix's safety routing is a clinical-decision-support layer, not a crisis line.

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Contact sales

contact

System status

system-status

API docs

api-docs

Security & compliance

security

Accessibility

accessibility

Talk to the team that built this.

If your clinic has more specific requirements (BAA, on-prem, custom paradigm engines), we'll walk you through them.

Contact sales Read the methodology